Our policy is valid for a period of 14 calendar days from the date of the purchase. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
We offer a 14 days’ cooling off period for new members. During this Cooling Off Period, you will be allowed to change your mind and cancel your Membership within a period of 14 calendar days from the date of the purchase. if you are not satisfied with the service.
If the period of 14 days has lapsed since the purchase we can’t, unfortunately, offer you a refund.. If you wish to cancel your Membership, we must receive notification from you within the Cooling Off Period in writing or by email.
The Cooling Off Period does not apply to regular renewals or to returning members whose original membership may have lapsed.
You may cancel your Membership at any time. However, you agree that, save for cancellations occurring within the Cooling Off Period, you are liable to pay us for the Membership Fee for the entire Subscription Period and there will be no refund due to you of your Membership Fee or any other costs if you cancel your Membership prior to the end of the Subscription Period.
We want to be fair in all our dealings with fellow Assistant Directors, so if you are unhappy with your payments, contact us at admin@adguild.uk and we'll see what we can do to help. \ Most problems come down to a case-by-case discussion - so email us, tell us what's wrong, and we'll try to work something out for you.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
